What does it mean to be a department manager? Figuring out what it is to be a manager, what kind of manager you are, or what kind you want to be, can be daunting. Michelle Petersen will share her 10 tips for new managers to get their feet on the ground and a foundation to build on.

Note: This session is coming soon.

Michelle Petersen has worked in the Circulation Department of multiple libraries of various sizes for over 20 years. Currently, she is the Patron Services Manager at a library in the suburbs of Chicago. Previously, she was part of the Glen Carbon Centennial Library Management team when it was chosen as the “Best Small Library in America” in 2010. Michelle served as a board member of the Three Rivers Library District Board of Trustees since 2017-2023. In 2023, Michelle created the Three Rivers Library Foundation and serves as President. The Foundation’s mission is to help raise funds for a new library building.

Michelle is a highly sought after national public speaker. Whether you are an academic, public, school, or special library, her presentations will give you tips and tricks to improve staff relations with each other and the patrons.

Her fun, inspiring, and educational programs encourage attendees to focus on her “not who, but how philosophy” of any situation. She gives ideas for encouraging staff to provide excellent customer service, not just externally to patrons but internally to fellow staff. She shares real-life stories and techniques that can be implemented and help any library immediately.

To purchase or learn more about this Niche Tutorial, please get in touch with us by email (info@novarelibrary.com), call 844-244-0701, or use our request form.