Building Tech Confidence

Older man walking down the street using a cell phone

Helping Adults Overcome Being “Bad at Technology”

Many adults walk into technology classes already convinced they can’t succeed, making confidence the real barrier, not ability. This interactive session introduces practical teaching approaches, encouraging communication techniques, and real-world examples that library staff can apply right away to ease anxiety and build trust in patrons and colleagues. Participants will leave with actionable strategies to help reluctant learners feel capable, achieve early success, and stay engaged.

Categories: Customer Service, Steve Alcalde, Technology

Steve Alcalde

Steve Alcalde is Head of Computers and Technology at Rogers Memorial Library in Southampton, New York. With over a decade in public libraries, he specializes in technology services, digital literacy, and innovative public access, helping staff and patrons confidently engage with emerging technologies.

A frequent presenter at local and national conferences, Steve shares practical, approachable strategies on emerging tech, makerspaces, and library infrastructure, with a focus on building staff confidence and strengthening community service.

He previously served as President of the Suffolk County Library Association (SCLA) and its Computer and Technical Services Division (CATS) division, where his leadership emphasized scalable, patron-centered solutions for navigating rapid technological change.

Pricing is based on the number of staff accessing the tutorial.

To set up a trial of our content or pricing information, please get in touch with us at [email protected], (727) 242-9805, or complete our interest form.