Summary
Notes, resources and slides for the 2025 Presentation "Bridging the Gap: Assessing and Enhancing Staff Tech Skills on a Budget" at Training 2025 by Diana Silveira and Regina Burgess.

Bridging the Gap - Presentation Details
The following are resources shared at the Training 2025 conference & expo in Orlando, Florida.
Session Details: Monday, Feb 17, 2025, 2:30 PM – 3:30 PM EST
Session Code: 202
Description
Do you worry that your staff may lack the essential tech skills needed to navigate an increasingly digital landscape? You’re not alone. Many organizations face the challenge of identifying and addressing technology skills gaps in their workforce. Failure to address these deficiencies, particularly in critical areas such as cybersecurity and cloud computing, can lead to significant consequences, leaving your organization vulnerable. You will:
- Learn how to leverage technology skills assessments to evaluate your staff’s proficiency and pinpoint knowledge gaps.
- Learn how to conduct pre-training assessments to gather factual data to inform targeted training strategies.
- Explore real-world examples of how this approach has been successfully implemented, resulting in increased staff comfort with technology and improved confidence among supervisors in their team’s tech proficiency.
- Learn how to conduct post-training assessments to measure the effectiveness of your training initiatives and identify areas where further training may be necessary.
- Leave with practical tools and resources to implement technology skills assessments in your organization, including a sample assessment that you can adapt to your specific needs, along with a curated list of free and low-cost technology training resources.
Speakers: Regina Burgess and Diana Silveira
Presentation Resources
The Cost of Gaps
The Cost of the Employee Skills Gap [Infographic]
McKinsey Quarterly: The Skillful Corporation
Skills Gap Analysis: All You Need To Know
Unveiling the True Costs of the Skills Gap and Empowering Stakeholders for Economic Prosperity
What Is The IT Skill Gap? 8 Key Causes Of The IT Skills Gap
World Economic Forum: The Future of Jobs Report
Culture of Learning
Failure
11 Reasons Why Failure Is Essential For Self-Development
Failure Prognosis: Data Science Predicts Which Failures Will Ultimately Succeed
Self Directed Learning
Here’s Everything You Need to Know About Self-Directed Learning at the Workplace
Personal Knowledge Management: How to do it, with 25 resources and 10 books on PKM
Sources for Learning
Resources
- Microsoft365 Training
- Microsoft Community
- Microsoft Learn: Build skills that open doors in your career
- Google Workspace Learning Center
- Google Workspace Teach & Learn Practical Digital Skills
- Anthropic Help Center
- OpenAI Help Center
- Adobe Learn
- Adobe Help Center
- Adobe learn how to use your apps
- Design School – Canva
- Canva Events
- Digital Skill Building Pathways | San Jose Public Library
- Office Skills with Amy – YouTube
- Teacher’s Tech – YouTube
- Microsoft – YouTube
- Kenji Explains – YouTube
- Jonathan Edwards – YouTube
- Khan Academy
- Coursera Learn Online
- OpenLearn – Open University
- W3Schools Online Web Tutorials
- AWS Skill Builder | Digital Training | AWS
- Educate – Cloud Skills for Education- AWS
- GovLoop
- Information Literacy
- Senior Planet from AARP
- Tech Life Unity (formerly Techboomers)