We are excited to announce a new version of our SMS Reference Service for Libraries.
The enhancements include:
- ”!” is no longer necessary for returning messages to users
- The enhanced coding creates a more robust system that can handle the growing number of libraries and overall volume by Florida libraries.
- The back-end runs through Google Apps – making it easier than ever for libraries to implement the service
These enhancements build upon the threading enhancement in version 2.0.
Mark Oypd, Novare’s Chief Information Officer said, “SMS 3.o has a new underlying code that creates a flexible, responsive and easy to implement service that can help libraries easily bring SMS Reference Services into their existing services.”
The Ask a Librarian Blog announced the new version yesterday. They note, “Just another exciting enhancement to make your job easier!”
In 2010-2011, Florida’s Ask a Librarian service had 5,398 total texting sessions with Florida Residents. This is roughly 7% of the overall 75,712 sessions (chat, email and text) overall. This new service is definitely a hit amongst Florida residents. The enhancements to the SMS Service will allow the service to create more local numbers and handle even more sessions with a quicker response time in 2012.